Refund Policy

1. Pay-Per-Use Model

LoomiMail operates on a pay-per-use model. You are only charged for emails successfully accepted for delivery by AWS SES. There are no monthly subscriptions or minimum commitments.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

• Technical errors on our platform that resulted in incorrect billing
• Duplicate charges due to payment processing errors
• Service outages exceeding 24 hours that prevented campaign delivery

3. Non-Refundable Cases

We do not offer refunds for:

• Emails successfully sent and accepted by AWS SES
• Bounced emails (hard or soft) due to invalid recipient addresses
• Campaigns that were suspended due to policy violations
• Credits or top-ups already consumed

4. How to Request a Refund

To request a refund, email us at billing@loomimail.in within 7 days of the charge, including your account email and a description of the issue. We will review and respond within 3 business days.

5. Processing Time

Approved refunds are processed within 5–10 business days and credited to the original payment method.

6. Contact

For billing queries, contact: billing@loomimail.in